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Resources > Frequently Asked Questions

Frequently Asked Questions

How much does it cost to register and set up an account with ID Check Direct?
There is no charge to register or set up an account with ID Check Direct.

How can I be sure my results are accurate?
ID Check Direct works with federal agencies such as the Internal Revenue Service (IRS) and the Social Security Administration (SSA) to ensure the accuracy of your results. Our state-of-the-art technology provides further assurance that the information you receive is accurate and up to date.

What is form 4506-T?
Tax form 4506-T is an Internal Revenue Service form used to request transcripts of previously filed tax returns.

How many years of tax information can I request via a 4506-T for income verification?
The IRS permits you to request transcripts for up to four years of past tax records.

Why are IRS Form 4506-T requests sometimes rejected?
The most common reason that the IRS will not process an order is that the address listed does not match the tax year that is requested on the form. Be sure to include all previous addresses on the 4506-T. Illegible data or signatures on the form also cause 4506-T requests to be rejected. Please make sure all information is readable.

What is your fax number?
You can fax us toll-free at 866-798-1764.

How fast will I receive my requests?
• For income verification requests, you will receive your results in 24 hours or less via our secure website.
• For Instant Social Security Verification, your results will be available immediately online.
• For Direct Check Social Security through the SSA, your request will be available in 1 business day via our secure website.
• For address verification, your results will be available immediately online.
• For EIN verification, your results will be available immediately online.

Do you offer discounts?
Yes, if you are a registered member, you may be eligible for a quantity or volume discount. Please contact us to see if you qualify.

How do I go about making a request?
Submitting an ID Check Direct request for income tax verification or one of our other services is easy. Simply go to our online forms page, and fill out the required information.

If there is a problem with my request, how will I know?
We will contact you via e-mail if we have any questions about your request.

How do I pay?
We accept major credit cards including: XXXX.

Who do I contact if I have additional questions?
We offer live assistance via phone at 866-798-1468 from (what time to what time?). You can also email our customer service department at customerservice@ID Check Direct.com